PP-120

Cancellation before Shipment

 If the order or the item(s) that you want to cancel has not been shipped you can request for a refund by informing our support team. For the same, you may write to our customer support team at care@ambraneindia.com or call us on +91-11-45911111 (Monday to Saturday, 10 AM to 6:30 PM).

 Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund, and it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with your bank directly in case of any delays post confirmation of cancellation/refund from us.

Cancellation after Shipment

If the order or the item(s) that you want to cancel have already been shipped but not been delivered, the customer has to inform the support team within 48 hrs. of ordering it. In this case there would be a gift card issued of the face value of the product price after deducting the courier/shipment charges (Flat ₹50).

The gift card has to be redeemed within 1 year.

For this, you may write to our customer support team at care@ambraneindia.com or call us on +91-11-45911111 (Monday to Saturday, 10 AM to 6:30 PM).

Replacements

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or in transit or if the product received is in damaged/defective condition bearing manufacturing defects or if the wrong product is delivered, you can request a replacement of the product within 48 hours of receiving it. For this, you need to write to our support team at care@ambraneindia.com or call us on +91-11-45911111 (Monday to Saturday, 10 AM to 6:30 PM).

If the product is malfunctioning as soon as it is received:

Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case of receiving the product which is malfunctioning, It has to be notified by the customer within 48 hrs. Our support team will arrange for the reverse pickup and check the functioning of the product. After checking if there is a manufacturing defect found the product would be replaced, If it is a no-defect product then the same product would be shipped back along with the shipping charges. For this, you need to write to our customer support team at care@ambraneindia.com or call us on +91-11-45911111 (Monday to Saturday, 10 AM to 6:30 PM).

Note: Products will not be replaced under the following circumstances:

• Physical damage not notified within 48 hours of receiving the product
• An electrical surge/fluctuation or any damage caused at the users end.

 All Ambrane products have a “Carry in” warranty support however only in case of issues arising in Ambrane Smart watches, once confirmed by customer service if still the issue persists we will get your watch picked up from and delivered at your door step.

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